FAQ

Deposit

• 🚩Deposit didn't arrive?
• How to Deposit?
• How long does Deposit take?
• Forgot or Wrong Message / Memo /Tag / PaymentID /Payload
• Deposit Instructions

Trading Issues

• How to place orders?
• Locked or Frozen Asset, how to cancel open orders?
• How to view Trade history/Open orders, How to cancel open orders?
• Why my order/trade could not be executed, or could not cancelled?
• How to Trade and Trading FAQs

Withdrawal

• How to withdraw mainnet coins (EXC/PAL/ META/PCH)?
• Withdrawal FAQs
• Why my withdrawal is cancelled?
• Withdrawal Address Issues
• Withdrawals missing or Failure

Other FAQs

• How to Change my Bilaxy Account email?
• How to Check/Download/Export my deposit/Trading/withdrawal history?
• How to check my “message”?
• How to whitelist Bilaxy mailing address to facilate email code delivery?
• Contact us
• Forgot password / Invalid or wrong password / Reset or Change password

See all 14 articles

2FA(Google 2FA/SMS)

• How to change mobile phone number of my bilaxy account?
• What is Two-Factor Authentication (2FA), and why do I need it?
• How to Enable Google Authentication(Google 2FA)
• Google 2FA Code Doesn't Work
• How to disable Google 2FA or SMS ?
• How to move my Google 2FA codes to a new device?

See all 7 articles

Account security

• Terms of Service
• Security tips
• How to Secure Your Trading Account
• Account Hacked ,How to avoid Hack?