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  2. FAQ

FAQ

Deposit

  • 🚩Deposit didn't arrive?
  • How to Deposit?
  • How long does Deposit take?
  • Forgot or Wrong Message / Memo /Tag / PaymentID /Payload
  • Deposit Instructions

Trading Issues

  • How to place orders?
  • Locked or Frozen Asset, how to cancel open orders?
  • How to view Trade history/Open orders, How to cancel open orders?
  • Why my order/trade could not be executed, or could not cancelled?
  • How to Trade and Trading FAQs

Withdrawal

  • How to withdraw mainnet coins (EXC/PAL/ META/PCH)?
  • Withdrawal FAQs
  • Why my withdrawal is cancelled?
  • Withdrawal Address Issues
  • Withdrawals missing or Failure

Other FAQs

  • How to Change my Bilaxy Account email?
  • How to Check/Download/Export my deposit/Trading/withdrawal history?
  • How to check my “message”?
  • How to whitelist Bilaxy mailing address to facilate email code delivery?
  • Contact us
  • Forgot password / Invalid or wrong password / Reset or Change password
See all 14 articles

2FA(Google 2FA/SMS)

  • How to change mobile phone number of my bilaxy account?
  • What is Two-Factor Authentication (2FA), and why do I need it?
  • How to Enable Google Authentication(Google 2FA)
  • Google 2FA Code Doesn't Work
  • How to disable Google 2FA or SMS ?
  • How to move my Google 2FA codes to a new device?
See all 7 articles

Account security

  • Terms of Service
  • Security tips
  • How to Secure Your Trading Account
  • Account Hacked ,How to avoid Hack?
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