If you forgot login password or could not fill in the correct login password: you could reset login password through this link: https://bilaxy.com/user/forget or Click"Forgot password?" on login page to go the page of "Find Login Password", then reset login password.
If you could login and just want to change/reset your login password, you could change/reset it in your account page through this link https://bilaxy.com/account/safe, or by Clicking head icon on the top bar and select "Account" to go your account page.
If you think you filled in correct login password,but it prompts Invalid password or wrong password, Pls firstly check as per below steps:
- Pls check if there are Lowercase/Uppercase/ Symbols in your password and ensure you fill in the exact correct password;
- Change a browser or device to try again;
- If you changed password frequently and pls ensure you fill in the last updated password;
- if you have multiple bilaxy account, pls fill the corresponding password;
- Pls don't mix up Login password and security password, they are different passwords and for different use.
- Pls check if your email is secure and not hacked, because if your email was hacked, the hacker may change your bilaxy account password through email;
- If after checking as above, it still does not work, pls reset your password.
Pls refer to the details about security password in “Security Password” FAQs
- Pls note withdrawal will be prohibited within 24 hours if you changed any security settings, which includes resetting login/security password, forgot login password and close google authentication / close SMS authentication etc. This is systems settings for security reason, it could not be changed for anyone. Pls wait patiently to withdraw after 24hrs if you changed any security settings.
- Warning: Please ensure your Bilaxy account Login password is not identical to the password of your email.