If you are having problems uploading your selfie or proof identification for KYC verification, please refer to the following.
- The image format needs to be JPG, JPEG, PNG.
- The image size can not exceed 3MB.
- The only acceptable proofs of identification are a local identification card, driver's license or passport.
- If you have met these criteria and are still having problems, please try using a different browser.
- If none of the above solutions work, please contact online support.