Forgot or Wrong Message / Memo /Tag / PaymentID /Payload

XPX, SFT, NXT, ARDR, IGNIS, BNB, ONE, COS, TRTL ,CHZ(BEP-2), ERD, RAVEN , PASC

Deposits require to attach correct Message/Memo/Tag/PaymentID/ Payload:

1. When you  deposit above coins/tokens to Bilaxy, pls firstly check your "Message/Memo/Tag/ PaymentID/ Payload" on your corresponding coin deposit page;
2. For XPX/SFT, if you send from wallet, except attaching correct Message, pls select Massage type: unencrypted. Otherwise, XPX or SFT deposit will fail to credit.
3. In case of wrong Massage, you may loss your coins, pls take it carefully.

If you forgot or use a Wrong Message / Memo /Tag / PaymentID/Payload, your deposit will be failed, please provide the following information in order for us to verify the transaction and handle for you. ⚠️ Failed deposit with value less than $300 will not be handled.

1. Please make sure you have passed KYC2 verification, if not, please click here to complete and then submit a ticket to our customer support team.
2. Bilaxy account email, Coin, Amount, Txid (Critical),correct Tag/Memo/Payment ID, and A video of the withdrawal record from the source wallet or exchange（The video needs to meet below requirements: 1)You must appear in the video;2) Please make sure the video shows your login process from the sender platform, website URL, and withdrawal records like transaction ID or hash and date. if you are using wallets, please show us the wallet address or public key in addition with Transaction details like Hash or TxID）.(⚠️Pls DO NOT  provide your wallet backup words / private key / any password /verification code to anyone. Bilaxy support will never ask about these info.)
3. Handling fee: Since it will take many inner checking and review procedures, we may charge handling fee, which will be deducted from your deposit amount. In order to avoid handling fee, pls do check and fill the message/paymentID accordingly.
4. Handing Time:  Generally It will take a week to handle in case your application is qualified and  It may take longer time due to workload situation and your case situation, pls wait patiently after provided required Info.