1. Withdraw to Wrong address?
- If you sent your coin/Token to a wrong address, Bilaxy do not know who controls those addresses and have no means of recovering those coins. If you know who that address belongs to, it is recommended that you contact to the owner of the target address to negotiate your coins back.
2. Why it prompts my withdrawal address is wrong OR there is error when I save withdrawal address?
If you have problems to save address or it prompts your withdrawal address is wrong, Pls double check as below:
- 🚩Pls check if you fill correct withdrawal address；
- 🚩Pls check the token/coin type and ensure you add the Bilaxy supported token type address. Such as some tokens may have erc20 token and mainnet token co-existing, Bilaxy may still only support erc20 token now, not mainnet coin, or only support mainnet coin, not erc20 token.
- 🚩If you believe your address is correct and can't be save or used on Bilaxy, pls provide your address or the error you got by submit ticket, It will be more helpful if screenshot provided. Bilaxy support will check for you.
3. How to delete saved withdrawal address?
- Hi, if you want to delete any added addresses for withdrawal, pls send email from your register email to firstname.lastname@example.org and inform which address you want to delete, we will delete for you after got your request from email.