If you couldn’t receive email with email verification code, pls check as below:
- Please check if email address is correct OR if you checked the right email account(If you are going to register, it is recommended to use popular emails such as Gmail/Outlook/QQ email);
- Please check if you clicked
(for desktop version) Or
(for mobile version) to request email code, if not, pls click firstly, after clicked, the send button will become grey.
- Please check spam and trash folders or other folders in your email box. You can also try clearing your email cache;
- Ensure that email works normally for receiving emails, pls change a client/device/browser to double check your email (e.g. through desktop,mobile or use other Browsers);
- Pls ensure you DON'T mark Bilaxy mailing address as spam or unsubcribed Bilaxy mailing address, on the opposit, pls mark Bilaxy mailing address as NOT SPAM;
- If it still doesn't works after above checking, pls contact Bilaxy online support or submit a request.
- To ensure email code is well delivered to you, pls add bilaxy mailing address to your email contact, detailed instructions, pls refer to: How to whitelist Bilaxy mailing address to facilate email code delivery?
Wrong Email verification code or Invalid code?
- If you have frequently requested email code, please check the email receiving time to find the most latest email code. Note: Email code is only valid within 120 seconds, after expiration, pls re-send email code.
- Ensure that email works normally for receiving emails, you could change a client/device/browser to double check your email code (e.g. through desktop,mobile or use other Browser);
- Pls ensure you fill in the email code in right box, normally there is words"Email verification code" reminding in that box, not other verfication code box;
- It is recommended to use popular emails such as Gmail/Outlook/QQ email to register Bilaxy account.
- If it still doesn't works after above checking, pls contact Bilaxy online support or submit a request.
- To ensure email code is well delivered to you, pls add bilaxy mailing address to your email contact, detailed instructions, pls refer to: How to whitelist Bilaxy mailing address to facilate email code delivery?
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