📒Solutions and Handling Time for Failed Deposit by Mistakes

In order to improve work efficiency, from Mar.6th, the solutions and time for handling various of failed deposits will be as follows：

👉Failed deposit due to sent fake tokens WON'T be handled;

👉Failed deposits under $1000 due to users' own mistakes as below WON'T be handled; Failed deposit above $1000 due to user's own mistakes as below will take 1 month to handle, pls wait patiently after submit a ticket or sent emails.
1) Mistakenly Deposit a non-bilaxy listed token( For example, bilaxy haven't listed the token "AA" , but you send deposit of the token "AA";
2) Mistakenly deposit old/non-swapped tokens;
3) Forgot or Wrong Message / Memo /Tag / PaymentID /Payload;
4) Send wrong network typer tokens (For example, Send bep20 tokens to ERC20 token deposit address or send mainnet tokens to erc20 token deposit address)

👉Failed deposit due to sent by un-supported transaction ways will take 1 week to handle ( Unsupported ways include internal transaction, third-party contract transaction or batch transaction ect.)

🚩Remards: To deal with the above problems, manual handling will be involved and it may be necessary to install or upgrade the wallet software, export /import the private key, etc., which requires a lot of labor cost, time cost and will bring high risk. So please wait patiently after submit ticket or sent emails.