option 1: If your old mobile phone number still works
- Firstly,you should log in your bilaxy account ,then go to your account page: https://bilaxy.com/account/safe
- then close your mobile phone verification on this page.
- Enable a new mobile phone number by yourself.
option 2: If your old mobile phone number doesn't work
- To apply to disable SMS, pls follow the link to submit the request on bilaxy desktop website: https://bilaxy.com/reset2fa/login
- After got your application, Generally, it will take 3 to 5 working days to handle it. Pls wait patiently. Withdrawal is prohibited within 24 hrs after your SMS disabled.
- After we disabled your phone number for you,you could enable a new mobile phone number by yourself.