If Mobile phone is lost or changed or not available, or you could not receive SMS code, pls apply to disable SMS verification as per below steps:
Pls apply disabling SMS by sending an email to firstname.lastname@example.org from the your Bilaxy registered email.
- Email format reference: I apply to disable SMS of my Bilaxy account **** due to ***, I will take the risks and consequences of disabling SMS.
- Provide the info. that could prove your are the account owner such as one of your previous withdrawal/deposit addresses on Bilaxy, or one of your previous IP address, or your account balance.
- Pls provide your selfie with ID card or passport and handwritten note apply to disable your SMS on Bilaxy on the date of XX"(see below)
- Additional information/doc/video may needed to be provided according to the exact situation of your account to prove you are the account owner.
5. After got your application, we will disable your SMS after double checking. Generally, it will take 1 to 2 working days to handle it. Pls wait patiently.It is strongly recommended to use Google Authentication code.
*Withdrawal is prohibited within 24 hrs after your SMS disabled.