If Mobile phone is lost or changed, How to disable and reset Google 2FA or SMS?
To apply to disable google 2fa or SMS, pls follow the link to submit the request on bilaxy desktop website: https://bilaxy.com/reset2fa/login
After got your application, Generally, it will take 3 to 5 working days to handle it. Pls wait patiently. Withdrawal is prohibited within 24 hrs after your Google 2FA or SMS disabled.
If you have a backed up google 2FA secret key, you could restore your Google 2FA :
- Install Google Authenticator App in the new mobile phone if your phone lost or changed, or reinstall Google Authenticator APP if your old one not available now;
- Open Google Auth. App in mobile phone to recreate the account, Click “+” to scan QR or manual entry 2FA backup key which is kept by you；
- Google Auth. Code is restored now, you could use Google Auth. code just like before.
- If you have lost mobile, it is highly recommended to disable old Google Auth and reset a new one. To disable old google auth, pls go to your account center. and proceed disable operation accordingly.