If your withdrawal is cancelled by Bilaxy, generally it is due to that you withdraw to a wrong address. Pls check and re-add correct address and try withdrawal again. Refer to below common mistakes, it may help you for checking.
- Check if you fill in the address blank with an address when adding address, not address name/label, or any others.
- If there is any symbol/words/blank included in your added address, pls check carefully and ensure you fill in only address and doesn't include any others.
- The withdrawal address type doesn't match your withdrawal coin/token type. Each type of token/coins have its own wallet and address format. Pls check and add correct address.
- There maybe other case, pls Submit a ticket for further checking.